Send us a message and we'll get back to you as soon as we can, though it may take us up to 3-5 business days to respond.
Our team works Monday through Friday, 9am to 5pm MT.

Dungeons & Daddies

<span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Contact us and describe the kind of damage that the item has incurred. Pictures also help us assess whether the damage occurred in transit, or if it was a manufacturing defect that slipped through quality control.&#xA0;<span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We will create a new replacement order for you (at no additional cost) and you&#x2019;ll receive an order confirmation for that replacement. The replacement will be shipped in 3-5 business days and you&#x2019;ll receive a shipping confirmation as soon as it leaves our warehouse.<span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If the damaged item was a limited release or is no longer available for sale, we can only send a replacement if there is extra stock left in the warehouse. If we have no extras available for replacement, we will let you know and refund the item and shipping fee.

Contact us and describe the kind of damage that the item has incurred. Pictures also help us assess whether the damage occurred in transit, or if it was a manufacturing defect that slipped through quality control. We will create a new replacement ord

An item in my order was damaged or defective when I opened the package. What should I do?

Returns, Refunds, and Replacements

How should I wash and care for my items?

When will [instert item here] be restocked?

What brand of shirt do you print on?

What material are the shirts made of?

I wear a size ___, can I have apparel made for me? Can you print a design on a different color or style of shirt?

Can I buy Dungeons & Daddies products from a physical location?

What should I do if I see someone using your designs and selling them?

Merchandise

I need to cancel an order, what do I need to do?

What payment methods do you accept?

Why am I charged immediately for preorder items?

Can I buy from your store in a currency other than US dollars?

I'm sending my order as a gift to someone outside the US - can you mark the order as a gift to waive customs fees?

Will I have to pay customs/import taxes or additional fees when my order arrives?

Ordering

I need to change the shipping address for my order!

Can you ship to my address?

Can you ship to a non-English address?

How much does shipping cost?

Is expedited shipping available?

Is tracking available for my order?

Can you split my order into multiple shipments?

How long will it take for my order to be packed and leave the warehouse?

I never got a shipping confirmation or tracking number - what should I do?

My order was shipped but I never received it. What can I do?

Why doesn't my tracking number work?

Shipping

What is your refund policy?

I ordered the wrong item/size/color/style by mistake. Can I return it?

I received an incorrect item in my order. How can I get the right thing?

An item in my order was damaged or defective when I opened the package. What should I do?Updated a year ago