Returns, Refunds, and Replacements for Dungeons & Daddies Store orders
Orders are eligible for refunds and replacements within 6 months from the order date. After 6 months, the order is locked and archived in our system and is no longer eligible for a refund or a replacement. Digital items, underwear (boxers), and shipp
If you notice the mistake before the order ships, we can cancel it and you can place a new order—just contact us or respond to your order confirmation email so we can help. We’re not able to edit orders after they are confirmed. If your order has alr
Contact us as soon as you notice something wrong with your order. In your message, please let us know your order number, what item you expected to receive, and describe or send pictures of the wrong item you did receive (this info will help us help y
Contact us and describe the kind of damage that the item has incurred. Pictures also help us assess whether the damage occurred in transit, or if it was a manufacturing defect that slipped through quality control. We will create a new replacement ord
If your order is taking too long to arrive, don't worry! Our replacement policy covers lost packages up to 6 months after the order date. For replacements to be sent in the case of a lost package, we will need the shipping address confirmed so we kno