My order was shipped but I never received it. What can I do?Updated a year ago

If your order is taking too long to arrive, don't worry! Our replacement policy covers lost packages up to 6 months after the order date. For replacements to be sent in the case of a lost package, we will need the shipping address confirmed so we know there were no issues in the address that would cause the package to be returned or mis-delivered. If the address needs to be amended or changed, this will require a second shipping fee to be paid. 

For orders within the continental United States, Alaska, and Hawaii, the delivery estimate is 7-10 business days from when the order leaves our warehouse. We can issue a replacement or a refund (minus shipping fees) if the tracking for the package has either 

• stalled for 10 consecutive business days, or 

• shows "delivered" but is not found in/on/near the mailbox or door within 3 business days of the delivery date.

For orders shipping outside of the United States, the delivery estimate is 2-6 weeks. This can depend on the total shipping distance (from Montana, USA) and the customs regulations/procedures in the destination country. We can issue a replacement if you have not received the package after 6 weeks.

If you think your order may have been lost in transit, contact us, and we’ll be happy to help!