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Our team works Monday through Friday, 9am to 5pm MT.

Dungeons & Daddies

<span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Generally, it takes about 3-5 business days for us to pack and ship an order. Refer to your order confirmation for the most accurate timelines. Orders placed near the end of the week or during the weekend may ship early the following week. You&#x2019;ll receive a shipping confirmation as soon as your order leaves our warehouse.<span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We ship orders every afternoon, Monday through Friday, excluding U.S. holidays. If your order contains any pre-order or backorder items, everything in your order will ship together once all the items are ready to ship.

Generally, it takes about 3-5 business days for us to pack and ship an order. Refer to your order confirmation for the most accurate timelines. Orders placed near the end of the week or during the weekend may ship early the following week. You’ll rec

How long will it take for my order to be packed and leave the warehouse?

Shipping

How should I wash and care for my items?

When will [instert item here] be restocked?

What brand of shirt do you print on?

What material are the shirts made of?

I wear a size ___, can I have apparel made for me? Can you print a design on a different color or style of shirt?

Can I buy Dungeons & Daddies products from a physical location?

What should I do if I see someone using your designs and selling them?

Merchandise

I need to cancel an order, what do I need to do?

What payment methods do you accept?

Why am I charged immediately for preorder items?

Can I buy from your store in a currency other than US dollars?

I'm sending my order as a gift to someone outside the US - can you mark the order as a gift to waive customs fees?

Will I have to pay customs/import taxes or additional fees when my order arrives?

Ordering

I need to change the shipping address for my order!

Can you ship to my location?

Can you ship to a non-English address?

How much does shipping cost?

Is expedited shipping available?

Is tracking available for my order?

Can you split my order into multiple shipments?

I never got a shipping confirmation or tracking number - what should I do?

My order was shipped but I never received it. What can I do?

Why doesn't my tracking number work?

What is your refund policy?

I ordered the wrong item/size/color/style by mistake. Can I return it?

I received an incorrect item in my order. How can I get the right thing?

An item in my order was damaged or defective when I opened the package. What should I do?

Returns, Refunds, and Replacements

How long will it take for my order to be packed and leave the warehouse?Updated 2 months ago