Information about order shipping for the Dungeons & Daddies Store
If your order has not yet shipped, contact us with your order number and correct shipping address as soon as possible. We are not able to update shipping information or reroute packages that have already shipped. If your order was already shipped to
If you have an address able to receive mail/packages shipped from the United States, we can ship your order to you!**. **Unfortunately, we are unable to ship orders to the following US Territories: American Samoa, Micronesia, Marshall Islands, Northe
We’re not able to print shipping labels with non-English characters and our system may also have trouble with accented characters. We recommend entering your shipping address pre-translated, or send us the translation so we can make sure it is as acc
Shipping is based on weight and delivery address, so our system will not know how much your shipping will be until you add items to your cart and enter a shipping address. To calculate shipping, add the items to your cart and enter an address - our s
If an expedited shipping option is available for your order and address, you'll see this listed as an option at checkout. Orders placed before 3 p.m. EST will ship the same day. Orders placed after 3 p.m. EST will ship the following business day. We
For all orders shipping within the U.S., there will be tracking available for your order. When your order ships, you will receive a notification email with a tracking number that can be used to check updates. You can use https://www.ups.com/track to
We are unable to ship partial orders. Any orders containing a pre-ordered item will ship once all the items in the order are ready to ship. If you need to ship items to separate addresses, we recommend placing a new order for each destination.
Generally, it takes about 3-5 business days for us to pack and ship an order - refer to your order confirmation for the most accurate timelines. Orders placed near the end of the week or during the weekend may ship early the following week. You’ll re
If you don’t see a shipping confirmation email within 5 business days of placing your order, check your spam folder. These emails sometimes get caught there. You can add [email protected] to your address book or email contact list to help
If your order is taking too long to arrive, don't worry! Our replacement policy covers lost packages up to 6 months after the order date. For replacements to be sent in the case of a lost package, we will need the shipping address confirmed so we kno
Tracking numbers are only available for domestic customers and some other countries. Depending on which shipping service you selected, you can check tracking updates for your order at https://www.ups.com/track or https://www.fedex.com/en-us/tracking.