Shipping
Information about order shipping for the Dungeons & Daddies Store
I need to change the shipping address for my order!
If your order has not yet shipped, contact us with your order number and correct shipping address as soon as possible. We are not able to update shipping information or reroute packages that have already shipped. If your order was already shipped to
Can you ship to my location?
We ship to most addresses worldwide that can receive mail and packages from the US!*. Unfortunately, we are unable to ship to certain countries or US territories at this time. This may be due to shipping carrier limitations, customs regulations, or o
Can you ship to a non-English address?
Addresses in languages other than English are fine, so long as they are written using the English alphabet, with no accented letters. We cannot print labels with non-English characters or accented letters, so we can't print labels in any other alphab
How much does shipping cost?
Shipping is based on weight and delivery address, so our system will not know how much your shipping will be until you add items to your cart and enter a shipping address. To calculate shipping, add the items to your cart and enter an address - our s
Is expedited shipping available?
Expedited shipping is available. For US orders, FedEx 2-Day shipping is 24.99. Orders placed before 1 pm on a business day (Monday through Friday) will ship the same day. Orders placed after 1 pm will ship the following business day. For internationa
Is tracking available for my order?
For all orders shipping within the U.S., there will be tracking available for your order. When your order ships, you will receive a notification email with a tracking number that can be used to check updates. You can use https://www.ups.com/track to
Can you split my order into multiple shipments?
We are unable to ship partial orders. Any orders containing a pre-ordered item will ship once all the items in the order are ready to ship. If you need to ship items to separate addresses, we recommend placing a new order for each destination. If you
How long will it take for my order to be packed and leave the warehouse?
Generally, it takes about 3-5 business days for us to pack and ship an order. Refer to your order confirmation for the most accurate timelines. Orders placed near the end of the week or during the weekend may ship early the following week. You’ll rec
I never got a shipping confirmation or tracking number - what should I do?
If you don’t see a shipping confirmation email within 5 business days of placing your order, please check your spam folder. These emails sometimes get caught there. You can add [email protected] to your address book or email contact list t
My order was shipped but I never received it. What can I do?
If it seems like your order is taking too long to arrive, don't worry! Our replacement policy covers lost packages up to 6 months after the original order date. For replacements in the case of a lost package, we will need the shipping address confirm
Why doesn't my tracking number work?
Tracking numbers are only available for domestic customers and some other countries. Depending on which shipping service you selected, you can check tracking updates for your order at https://www.ups.com/track or https://www.fedex.com/en-us/tracking.