Why doesn't my tracking number work?Updated a year ago

Tracking numbers are only available for domestic customers and some other countries. Depending on which shipping service you selected, you can check tracking updates for your order at https://www.ups.com/track or https://www.fedex.com/en-us/tracking.html. Tracking information is typically only viewable in the first 120 days after an order has shipped.

For orders shipping out of the US, the tracking information may only show tracking updates until the order leaves the US or arrives in the destination country. Once the order reaches that point, we estimate that it should take another 2-4 weeks for the final delivery.

If you’re not seeing any tracking updates for your order, we recommend checking any alternate tracking numbers listed on the shipment details of the tracking page. Sometimes, 3rd party tracking websites can pull more information for an order. 

If you think your order might be lost, check out “My order shipped but never showed up! Where is it?” in the Returns, Refunds, and Replacements section of this FAQ.