Send us a message and we'll get back to you as soon as we can, though it may take us up to 3-5 business days to respond.
Our team works Monday through Friday, 9am to 5pm MT.

Dungeons & Daddies

<span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If it seems like your order is taking too long to arrive, don&apos;t worry! Our replacement policy covers lost packages up to 6 months after the original order date. For replacements in the case of a lost package, we will need the shipping address confirmed so we know there are no issues with the address that would cause the package to be returned or misdelivered. If the address needs to be amended or changed, a second shipping fee will apply.&#xA0;<span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For orders within the continental United States, Alaska, and Hawaii, the delivery estimate is 7-10 business days from when the order leaves our warehouse. We can issue a replacement or a refund (minus shipping fees) if the tracking for the package has either&#xA0;<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 26pt;"><span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">stalled for 10 consecutive business days, or&#xA0;</li><li dir="ltr" style="list-style-type:disc;font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 26pt;"><span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">shows &quot;delivered&quot; but is not found in/on/near the mailbox or door within 3 business days of the delivery date.</li></ul><span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For orders shipping outside of the United States, the delivery estimate is 2-6 weeks. This can depend on the total shipping distance (from Montana, USA) and the customs regulations/procedures in the destination country. We can issue a replacement if you have not received the package after 6 weeks.<span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you think your order may have been lost in transit, contact us, and we&#x2019;ll be happy to help!

If it seems like your order is taking too long to arrive, don't worry! Our replacement policy covers lost packages up to 6 months after the original order date. For replacements in the case of a lost package, we will need the shipping address confirm

My order was shipped but I never received it. What can I do?

Shipping

How should I wash and care for my items?

When will [instert item here] be restocked?

What brand of shirt do you print on?

What material are the shirts made of?

I wear a size ___, can I have apparel made for me? Can you print a design on a different color or style of shirt?

Can I buy Dungeons & Daddies products from a physical location?

What should I do if I see someone using your designs and selling them?

Merchandise

I need to cancel an order, what do I need to do?

What payment methods do you accept?

Why am I charged immediately for preorder items?

Can I buy from your store in a currency other than US dollars?

I'm sending my order as a gift to someone outside the US - can you mark the order as a gift to waive customs fees?

Will I have to pay customs/import taxes or additional fees when my order arrives?

Ordering

I need to change the shipping address for my order!

Can you ship to my location?

Can you ship to a non-English address?

How much does shipping cost?

Is expedited shipping available?

Is tracking available for my order?

Can you split my order into multiple shipments?

How long will it take for my order to be packed and leave the warehouse?

I never got a shipping confirmation or tracking number - what should I do?

Why doesn't my tracking number work?

What is your refund policy?

I ordered the wrong item/size/color/style by mistake. Can I return it?

I received an incorrect item in my order. How can I get the right thing?

An item in my order was damaged or defective when I opened the package. What should I do?

Returns, Refunds, and Replacements

My order was shipped but I never received it. What can I do?Updated 2 months ago