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Dungeons & Daddies

<span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If your order is being shipped outside the U.S., you may be charged additional import fees and customs taxes when it arrives. We recommend being aware of the import/customs regulations in your country before placing your order. Please note that some carriers may charge an additional handling fee for processing duty or tax payments at the time of pick-up or delivery.<span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">When we list the value on customs forms, we do not include shipping costs, only the cost of the actual item.&#xA0;<span style="font-size:12pt;font-family:&apos;Source Sans Pro&apos;,sans-serif;color:#444444;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We are not able to reimburse for customs duties, import taxes or additional handling fees that carriers may require at the time of delivery/pick-up.

If your order is being shipped outside the U.S., you may be charged additional import fees and customs taxes when it arrives. We recommend being aware of the import/customs regulations in your country before placing your order. Please note that some

Will I have to pay customs/import taxes or additional fees when my order arrives?

Ordering

How should I wash and care for my items?

When will [instert item here] be restocked?

What brand of shirt do you print on?

What material are the shirts made of?

I wear a size ___, can I have apparel made for me? Can you print a design on a different color or style of shirt?

Can I buy Dungeons & Daddies products from a physical location?

What should I do if I see someone using your designs and selling them?

Merchandise

I need to cancel an order, what do I need to do?

What payment methods do you accept?

Why am I charged immediately for preorder items?

Can I buy from your store in a currency other than US dollars?

I'm sending my order as a gift to someone outside the US - can you mark the order as a gift to waive customs fees?

I need to change the shipping address for my order!

Can you ship to my address?

Can you ship to a non-English address?

How much does shipping cost?

Is expedited shipping available?

Is tracking available for my order?

Can you split my order into multiple shipments?

How long will it take for my order to be packed and leave the warehouse?

I never got a shipping confirmation or tracking number - what should I do?

My order was shipped but I never received it. What can I do?

Why doesn't my tracking number work?

Shipping

What is your refund policy?

I ordered the wrong item/size/color/style by mistake. Can I return it?

I received an incorrect item in my order. How can I get the right thing?

An item in my order was damaged or defective when I opened the package. What should I do?

Returns, Refunds, and Replacements

Will I have to pay customs/import taxes or additional fees when my order arrives?Updated a year ago